A system built around the way your business actually works.
We work with franchise systems and small mobile-service operators to assign work accurately, by geography or by whatever rules your business runs on. Opus handles the distribution of work and the management of your operators, so you can concentrate on the thing that actually makes you money: delivering your service to customers.
80% out of the box. The other 20% built around you.
Opus satisfies around 80% of most mobile-service businesses’ needs the day you switch it on: work distribution, operator management, notifications and reporting. For the 20% that’s specific to your model, we build tailored modules that extend what the platform does. You’re not forced to bend your business to fit the software.
One system instead of five.
Most businesses end up running several disconnected tools to cover everything: one for leads, another for dispatch, a spreadsheet for territories, something else for operator records. Opus is built to do it all in one place, so nothing falls between the gaps and you’re not juggling a stack of systems.
Hosted, maintained, and always on.
Opus is delivered as software-as-a-service. There are no large upfront development costs and no servers for you to manage. We host it, maintain it, and keep it running, so all you have to do is use it.
The right access for everyone in your business.
Opus gives each person exactly the view they need, and nothing they don’t.
Administrator
Full control of the system: settings, rules, territories and users. The person who configures how everything runs.
Franchisor
A network-wide view: every territory, every operator, every job. Oversight of how the whole system is performing.
Business owner
Their own territory and jobs: incoming work, their operators, and the customers they serve in their patch.
Field operator
The jobs assigned to them, on the Opus mobile app: customer details, location, and one tap to navigate.
What’s included
- Automatic geographic lead routing by suburb and territory
- Regional fallback to the nearest operators when a suburb is uncovered
- Instant email and SMS job notifications
- Automatic customer-to-operator introduction on acceptance
- iOS and Android mobile app for field operators
- Web forms that drop straight onto your existing site
- Reporting across enquiries, jobs, suburbs and operators
- Integrations with Google Maps, Mailchimp and CRM systems (coming soon).
Let’s see if Opus fits your business.
A 20-minute discovery call, walked through on one of our own live networks.